Capstone Dental: Kempers Greg DDS at 11355 South Parker Road in Parker, Colorado

Customer Reviews about Capstone Dental: Kempers Greg DDS

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  It's past midnight and I am still trying to calm my Daughter from a horrid experience with dental hygienist Penny. My Daughter is crying saying she feels bad about herself and her teeth. We were summoned in 20 minutes past our appointment time. I dreaded when I saw she was the one doing the cleaning today. I have had her before and she is condescending, rough with her cleaning, not very through, and has horrible chair side manner. Once my Daughter was in the chair she scraped for about two teeth for about a minute then proceed to do the rest of the "cleaning" with what looked like a water pick. My Daughter has braces and I specifically asked for the special attachment the male hygienist had used previously - she claimed they had no such tool even though I commented on it the previous time. I asked a few more questions and she was more and more condescending. She then called me over to look at her finding then asked her what "that" and Penny said "oh that's plaque" the scraped "some of it away" LEAVING the rest of the teeth "problem area" covered in it - uhh, I thought that is what we came in for not a glorified water pick treatment. She then flossed a mere two teeth and I saw my Daughters head jerk as she yanked the floss out as if the floss was hung up on one of her orthodontic brackets - then she did it AGAIN. Then she proceeded to tell my Daughter how she has spots on her bottom teeth and all other manner of how awful her teeth were - my Daughter has braces and does the best she can. Penny was also heavy handed and leaned on the upper lip causing the braces to be driven into the inside of my Daughter's upper lip. NEVER have I had a dental hygienist pretend to be a dentist nor give any diagnostic information directly to a child. After watching her rough treatment, I just wanted to get out of there, I told her to finish what she was doing as we were now done Penny ignored me and continued to frighten my Daughter more by telling her how whatever she saw would spread. This obviously made me very mad - not sure what part of we are done and leaving was confusing to her. Eventually Dr. Kempers made his way over and Penny disappeared in the back with the other two hygienists to talk about me, you could clearly hear her telling the others "then she said...." I told Dr. Kempers that I prefer diagnosis from a DOCTOR not the hygienist and such information should be told to me NOT my minor child. There was no way I was letting Penny anywhere near my Daughter so before the treatment was finished I took my Daughter out of the chair and removed the bib and we got out of there.... my Daughter thanked me for doing that as she said her braces were being driven into the inside of her mouth from Penny leaning her hand on her mouth while cleaning and that she was in pain. The fact that this practice allows a wanna-be dentist expanded function dental hygienist belittle patients, disregard my request that she finish whatever she was doing as I did not want her to continue, then permit your staff to gather and cackle about me is unacceptable and unprofessional. I had planned to go back for a dental implant, crown, and a few other small things but there is no way I would ever go back there neither will my Daughter or other family members I have recommended.
  April 01, 2017

  by Burt Bee

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About Capstone Dental: Kempers Greg DDS in Parker